AWS strives to provide our customers with the best equipment, service, and support possible. We focus on supporting our clients from the initial discussion, installation, and through our continuous support long after project completion.
We are consistently researching and testing new designs, concepts, materials and trends within the pharmaceutical processing industry to meet customer demands and ensure project success.
Our Field Service Engineers have experience installing all types of equipment used in the pharmaceutical industry. We have installed everything from an ampoule washer and depyrogenation tunnel used in a manufacturing area, to a vial inspection machine used in a quality control space. During an installation, we are onsite and coordinate with all the trades, to make sure the project is done right, and on schedule. Recently, we overcame the challenges of installing a modular cleanroom on the 3rd floor of an office building. During an installation, issues can sometimes come up that were not thought of during initial planning. AWS will always keep a positive attitude, work through the problem, and find a resolution that keeps the project moving forward. The end result doesn’t change, the installation needs to be done, and done according to the manufacturers guidelines.
We are proud to offer design assistance and consultation for a truly complete solution. Our design services are directed towards businesses and engineering leaders who would like to do more but have a limited staff. We understand that when a new project arises, it can sometimes stretch the limited time available to the in-house personnel. With our added experience, knowledge, and assistance, our engineering staff will be able to successfully complete your project on time.
We offer Project management services with a project we undertake including designing, budgeting, analyzing, forecasting, tracking progress, reporting costs, and finally project completion.
With our extensive experience in Project Management, we can facilitate a high level of control of your project from the time we begin work until our scope of work is completed, and beyond. We understand that projects that are well-defined, properly scoped out, and follow a schedule, will finish on time and within budget. Of course, no project is really successful unless it meets all of the quality requirements established for the project.
Start-up Activities (HVAC, Facility, Process)
- Equipment and systems check-out coordination
- Equipment and systems start-up and IQ oversight
- Equipment and systems operational qualification oversight
- Project Wrap-up
- Construction firm (General Contractor) review/selection
- Building permit preparation
- Coordination and oversight
- Construction contract preparation/review
- Review of sub-contractor and other contractors qualifications
- Validation contractor review/selection
- Oversight of construction activities
- Validation contract management
- City/state building inspections monitoring
- Equipment installation oversight
We encourage our customers to purchase the recommended spare parts at the same time as their initial equipment purchase, in case a part is used but not replaced in inventory. Also as any system ages, the initial set of recommended spares may not be adequate, thus we recommend that you re-check and keep the recommended spare parts on-hand to ensure minimum downtime. We can also assist you in reviewing your current spare parts, and recommend any other items that you may want to consider stocking based on the age of your system (this service is also free during the first evaluation visit with a new PM contract).
Our Field Service Engineers are polite, professional, and take pride in the work they do. Our technicians are factory trained, are experienced working in the pharmaceutical industry, and know how critical a production schedule can be. We are able to troubleshoot, identify and repair any electro-mechanical problems you have with the equipment, and we strive to get your equipment back into production in a timely manner. Any work done is documented in detail, and usually include and/or reference electrical schematics, any photos taken, or excerpts from the manual, to clearly show what the problem was, and how we resolved it. All of our work is guaranteed, and normally, we can be onsite within 24-36 hours for emergency service.
Preventive maintenance can go a long way in helping to minimize the risk of unscheduled downtime due to equipment failure. We can help minimize these concerns and ensure that your systems remain in good operating condition providing many more years of trouble-free service with our preventive maintenance programs.
Although we take pride in providing the most reliable and long-lasting pharmaceutical equipment available, ultimately all equipment with moving parts needs occasional maintenance. When left without maintenance, even something as simple as a set screw working loose on a bearing, can result in significant downtime and lost production.
If we haven’t had the opportunity to inspect your equipment for a year for more, we can setup a time to thoroughly go over the system and recommend a course of action to ensure that it remains in perfect running condition. We also offer different preventative maintenance plans depending on your needs and budget.
We also offer Modem Connection for Remote Support wherein a remote access modem is included with your system for service and maintenance reasons.